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Find out what some of the satisfied customers
Quality Home Improvements have to say!
"Of all the renovation work done on our 35 year old Delta home over the years the guys from Quality Home Improvements were by far the most efficient, professional and customer service oriented group we've ever had.
I would recommend this company to anyone who asks.
We also had contact with the sales staff, Bill, the owner Tom, the inside staffer who called to ask how everything went and everybody was above expectations."
Best regards,
John Parsons, North Delta
"I would like to thank you [Tom Smith], Stu, Malcolm Black, and Jason and his crew for the wonderful job you all did on my home installing the new windows and doors. I would especially like to thank Malcolm for all his patience and time in answering all my questions and dealing with all my concerms. Stu also helped me out when an error was made in the swing of the garage door and he did an excellent job in the removal of the old door and the installation of the new one. You all dealt with any concerns or problems quickly and efficiently.
The windows really set off the looks of the house. I am especially pleased with the front door. (It really looks fantastic!) Also the quality of the windows and the "Protek" doors is top notch.
I would certainly recommend your company to any of my friends or family who are thinking of changing their windows or doors or doing any of the home upgrades that you do. Gentlemen, well done!!
Again thank you all. "
E. Mammone
"I was very impressed with the crew from Normar Mechanical Ltd. that installed a furnace at my house on November 20, 2009. I never saw a crew that was so synchronized, who so ably performed their work, and have great personalities too!"
George Paulenko
"We have had several experiences in the past years with Tom Smith and his company, and each one was outstanding.
In 2004 we had Vinyltek windows installed and everything Quality Home promised about them has come true. The house is much more comfortable in all seasons, and we've seen a difference in our heating bills too.
Most reently we had a heat pump installed along with a new furnace. Now the house gets warm in no time - no more wearing sweaters indoors!
The Government Grants were a big bonus, and Tom's team was very helpful in getting the paper work completed properly. Everybody we have dealt with at Quality Home Improvements have been fabulous, and we have recommended them to all our family and friends. "
Zahia & Frank Kirby
"Thank-you very much to everyone involved with the installation of our Vinyltek windows. The level of service provided far exceeded our expectations and the difference the windows made in cutting out the outside noise was truly remarkable. The thoughtfulness shown by you guys' will be rememberd for a long, long time. We are pleased beyond words in our decision to go with such pros and also a business that has such strong family values!"
Chuck & Brenda Huber
"We would like thank Tom and his team for a great job. All of the work was done on time without any inconvenience to our family. It is refreshing to see tradespeople who take pride in their job and show up exactly at the scheduled times (and even early!). Tom's knowledge is extensive, and his enthusiasm is amazing. We had all of the windows and sliding glass doors replaced, as well as the furnace. We would highly recommend Tom and his team. Our only regret is that we should have done it sooner! With Quality Home Improvements, it was a very smooth and easy renovation. Thank-you Tom!"
Hap & Leanne Kler
"Our thanks to staff of Quality Homes for a great job!! Our windows and doors are installed much to our satisfaction and to the appearance of our home. From our first visit to your showroom, the reception we received re information on what style and type of windows, the time to explain and advise re installing was terrific.
Thanks to Mr. Davidson for his time spent with us at our home and to the great crew when they arrived and installed the windows and doors (working in such bad weather - raining and cold) - we really appreciate their work.
Our sincerest thanks to all!!"
Dorothy & Jerold Frig, Surrey
"We've watched too many Holmes on Holmes shows and are always nervous about contacting people blindly, but after seeing four quotes and learning quickly about windows it was obvious that Quality Home Improvements really knew their stuff. Not the cheapest quote but you learn why, and, as usual, you get what you pay for. Every single person that we dealt with at this company, from the sales staff to the office support to the amazing and lovely bunch of guys that installed our windows, was a pleasure to work with. We've now got some great windows and doors and our house looks more transformed than I really expected. Tom Smith must not only know his stuff but be a good businessman because it shows in his staff."
Shirley McKell and Mark Truax, North Vancouver
Dear Sirs
I had meant to send this to you awhile ago, however, I cannot tell you what, not only a fantastic job your fellows did- under, what I might add, were the most horrible of circumstances- snow, cold biting winds and rain- you get some of the picture! I honestly thought they would have to cancel as our driveway was full of snow,and being in the class of the elderly[in our 70's] and also me trying to get over the last of the flu, and my husband sick in bed after leg surgery, I'm afraid I was very limited in preparing things to make a bad situation less complicated.
These guys not only were on time, they went to extreme measures to clear the driveway and I couldnt believe how fast, efficient, courteous to the max [I couldnt believe they even removed their shoes each time they entered our house!!] They must have only stopped a maximum of what seemed like 15 minutes or so to grab a bite to eat [and basically thaw-out from the biting wet cold]. I dont know how they were able to not fall off the icy ladders and not to mention the bushes that they had to contend with plus icy wet stones of the landscaping in the front of the house, and very deep snow at the rear.
Not only did the windows turn out to be far nicer than we expected, but your company are to be plauded for the incredible teamwork of guys that showed up that day [and yes- could not believe that all this was completed within hours - 17 windows in all] and finally, like the icing on a cake- they cleaned up every bit of mess before bidding us a very cheery farewell..It was an absolute pleasure doing business with you all.
Before I close, I must not forget the person who first came to us and spent time explaining in utmost detail everything we needed to know, ...thankyou Ray Vasavant, you did your job very professionally and well, and its nice to know we still have guys like you around that do their homework and that stand by what they say.
Best regards,
Vanessa & Donald Cheyne.
"I just received a $100 cheque from you and must say that I am very pleasantly surprised as I did not know that Quality Home Energy Improvements pays for referrals!
In Spring 2006, Quality Home Improvements installed new windows, a patio sliding door, a French door, Furnace, Attic Ventilation and Insulation in my home. I was told that this would all be done in one day and having had some construction experience, I scheduled myself to be at home for at least three days as I did not believe it could be done in one day.
I was so stunned when your crew arrived on time, on the scheduled day and all of the work was completed in one day as promised! Your entire crew were very friendly, professional and did not leave any mess behind. I was so stunned and very, very impressed! I still love the improvements, particularly my windows and screens as my home is warm and very comfortable!
There are so many things that can go wrong when you're doing home improvements, particularly when you don't really know how credible a Company is. I have told many people about the excellent service your Company provides and how very happy I am with my home improvements. In particular, I wanted my niece to contact you for her home improvements as she means a lot to me and I did not want her to have a bad experience. She told me she is also very happy and pleased with your Company so thank you very, very much for doing a great job there too!"
Best regards,
Florence Webber, Aldergrove, BC
"We have lived in our house for thirty years and have frequently talked about
getting insulated windows. The house was always drafty; the windows shook on
rainy days; we could hear lots of outside noises and we were always turning
up the furnace. However, the idea of getting our windows updated always
seemed to get shelved. Finally, we made the decision and called you.
Within days, you gave us an estimate and explained how the government grant
worked. You sent an employee over to measure up our windows. We were going
to get all the windows done, except for two, which had been done when we had
an addition put on the house. However, your employee told us the overall
look of the house would be much better, if all windows were done. We took
his advice. Fortunately we did because the Vinlytec windows, which your
crew installed, were far superior to the ones we had done years ago. Our
insullation date was set for Oct 20. The crew arrived on time and so did
the rain. It wa s coming down in buckets. I was thinking that your
workmen were going to have a terrible day in the rain. However the rain
abated and your employees got busy. They skillfully took out the old
windows and replaced them with the new Vinyltek ones. The newly installed
windows were stripped of their plastic coating and polished till they
glistened. One of your employees and this amazing vacuum cleaner, that
looked like R2DT from Star Wars, skillfully cleaned up each room. The whole
job was finished in one day and when your crew left, it was hard to believe
that they had even been in the house. Everything looked as before, except
for the brand new windows. Your employees did a fantastic job!!!!!! They
were friendly, efficient, thorough and professional. Tom, I would have no
hestitation in recommending your company to family and friends.
A few days after the windows were done, everytime I went for a walk or a
bike ride, I would look at the window of houses in the neighbourhood. Some
were insulated; some weren\'t. I used to think that all insulated windows
would look the same, but I was wrong. I could tell which ones were well
done and which ones weren\'t. The Vinyltek windows are far more
professional-looking and seem to have an extra border that several other
insulated windows do not have. Vinyltek windows have three locks on the
larger windows, safety locks and screens. They are useful, energy-efficient
and attractive-looking windows.
We are happy that we chose your company to make this improvement in our
home, not just for resale value, but for the comfort and asthetic look it
has given our home. It has made our home look newer and more
professionally-finished, both inside and out. We wish we had made the
decision to do this improvement years ago. Our thanks to you, Tom, and your
employees for a five-star professional installation job and to Vinlytek for
providing a quality product."
Appreciatively,
Len and Jeanette Fitzpatrick, N. Delta, British Columbia
Click here to read the reference letter that we have received from City Green Solutions.
"We would like to thank you all for the excellent job done on our new vinyl siding and Vinyltek windows that your company undertook for us in May 08. From start to finish we were very happy with all aspects of this job."
"There were numerous helpful visits with Tom to help us decide on type of siding, design of windows and price estimates. Jason was a big help with guiding us in prep work (ie- rebuilding carport wall), installing an outside electrical outlet on sundeck and reinstalling all existing outside lighting. Jeff nicely finished off around the patio door and kitchen window with molding that matched what we had already."
"The removal and disposal of old siding and windows was very quick, with all of the new windows and some siding installed on the first day. All siding gutters, drains, fascia boards and finishing touches were completed in 4 days. Considering the work was done on the wettest 3 days in May, and that the front yard was dirt, the site was cleaned up perfectly inside and out."
"All of the crew were friendly, courteous, skilful and open to any suggestions and questions that we had. Tom set up the ecoEnergy test for us and will be assisting us in receiving the Federal and Provincial Grants. His help and guidance is greatly appreciated."
"The benefits were immediate; the house looks great, drafts were eliminated and road noise was reduced. Thanks to the windows, the house is cooler in this summer heat. Keeping the windows closed in the heat of the day really makes a difference. We are also looking forward to reduced heating bills in the winter."
"Friends and neighbours comment on the improved look of our home, and we do not hesitate to recommend Quality Home Improvements to anyone we know interested in new siding and windows."
"We want to thank you all so much for making us feel like we live in a brand new home."
Yours truly,
Tom and Karin Bye, North Delta
"Last summer we underwent a major renovation of our home. On a friend's recommendation, we contacted Quality Home Improvements. We decided to replace all of our windows, purchase a new high efficiency furnace, and add to our home insulation through Quality.
"The entire process was extremely professional, from the initial consultation and estimates, through to completion. All work was done on schedule, and on budget. Everyone showed up on time, when they said they would. Each crew was friendly, taking care to clean up after the job was done. They made sure that we were happy with each job before they left. We were very comfortable having them in our home. We are extremely happy with our windows... the quality of the product, and the aesthetic value that they added to our house! We appreciated the input from the staff, in helping us choose the style and look we wanted.
"We would describe Quality as being dependable and reliable, with excellent service. We would not hesitate to recommend Quality to any of our friends or family for their home improvements!"
Mike & Linda Cleeve
"[The] Home Improvements Program helped more than 17,000 British Columbians improve the energy efficiency of their homes through the installation of windows, doors, insulation, thermostats and draftproofing. It was with your support and the support of other registered contractors across BC that this program was able to become such a success, playing a lead role in developing BC’s home energy retrofit market.
BC Hydro wishes Quality Home Improvements all the best in conducting future home energy retrofits as a core component of your business. We sincerely hope that your experience in the Home Improvements Program allows you to continue advancing the cause of energy efficiency in British Columbia for many years to come."
Sincerely,
Patrick Mathot
Product Manager
BC Hydro
"We would like to let you know that we are happy with the service and workmanship provided by yourself and others at Quality Home Improvements... We would not hesitate to recommend your company to anyone needing home renovations. There is no doubt in our minds that the new windows, doors and ventilation are decreasing our hydro costs and increasing the livability of our house."
Mr. & Mrs. Hind - Coquitlam, British Columbia
"I would like to take this opportunity to express my thanks to you and your staff, for the excellent service you have provided to my family. The new windows and doors have been installed and what a difference it has made to the appearance of our house, from both the outside and the inside. The doors give us a secure feeling and the windows are soundproof. In our bathrooms, we have already seen the difference that the fans have made; there is no more condensation forming on our windows. All of these additions have given us a wonderful upgrade.
"Keith and his crew were very professional, and considerate of our home. All workers were courteous and friendly and went out of their way to make sure that everything was done to my satisfaction. They were also very patient with our dog Newman.
"I would like you to know that I would highly recommend your company to any of my friends and colleagues that were about to take on any home improvements."
Colleen Hopkins - Vancouver, British Columbia
"Fabulous clean up and a great installation crew! Extremely courteous and professional. Installation was neat, fast and looks fantastic!!"
Mrs. Jenson - Delta, BC
"I cannot say enough good things about this company. At first I was very skeptical to have anyone do work on my home. Especially on the doors and windows. However after I saw the workers get everything done my jaw just dropped for the quality and professionalism of their work. They were very polite, even taking their shoes off when coming inside the house. Very patient, because I was asking them so many questions. Special thanks to Steve and his co-worker. Once again thank you very much. Great job!"
Eva Krause - Surrey, British Columbia
"You guys were fabulous….the place looks great. Very friendly service. I'll recommend your services to friends and family. Thanks for a great experience!"
Mr. and Mrs. Lundell - New Westminster, BC
"I would like to take this opportunity to express our sincere gratitude in the work completed on our home.....The crew that worked on our home was very professional...and are to be commended for their excellent work, attitude and friendliness...the experience was good..."
The Cannells's Delta, BC
"We are very pleased to be able to write and express our complete satisfaction with the renovation work on our residence last week. This was a first class, professional job from start to finish.
"The remedial work was complicated and included complete rewiring of our kitchen, and eliminating moisture problems and insulation of a large crawl space under the house. The problems were quickly and fully understood, and the remediation plan was comprehensive, effective and at a reasonable cost.
"Jason headed up a crew that was very well organized, and completed the difficult work on time and within (under) budget. They performed well above expectations, including demonstration of good initiative and judgement as problems where encountered. We found generally that the work showed close attention to detail and pride of workmanship.
"Our sincere thanks to all involved for you efforts, and a job well done."
Graham and Evelyn Mayhew - Vancouver, British Columbia
"Thank you so much. Excellent workmanship. Very thorough job done, we're extremely happy!"
Mr. and Mrs. Thompson - Surrey, BC
"Job well done and on time. We will recommend to others."
Mr. Bottiglieri - Burnaby, BC
"...the first day when the demolition of our deck and outer walls started I knew by the professionalism of your crew that this was going to be a lot less painful then anticipated. I was especially impressed by Paul's perfection like he was working on his own house as well as Robert's hard work and concern for detail."
Mr. & Mrs. Healey - Surrey, British Columbia
"...we commend all the work crew for the quality of work. They are very skilled in their field. All the work done was completed on schedule, and they left the work area neat and tidy."
Mr. & Mrs. Dickie - Delta, British Columbia
"We are writing to thank the members of your staff for an exceptionally great job done on the installation of our new windows in our home. From the beginning, your sales associate, was professional, courteous and responded with a quote very quickly. Our thanks for all of his help.
"Also, the installers, Todd and Nick. Wow! They spent 11 hours installing our windows and barely stopped to catch their breath. They were very friendly and professional and did a fantastic job on the windows, which included enlarging two of them. Our thanks to Todd and Nick – we truly appreciate the great service!
"It’s not everyday that we are treated to “great service” and when it does come along, we are happy to talk about it. Once again our thanks to everyone at Quality Home Improvements – we are indeed, very happy customers."
Greg and Debbie Smith - Surrey, British Columbia
"In June, Quality Home Improvements evaluated the rooms, suggested and installed double glaze and laminated windows in these rooms. The difference the windows have made has been incredible. We have not heard one single complaint from these rooms since the installation and have not had to move one single guest out of these rooms. Guests have commented on how quiet the rooms are and how they can see the traffic but cannot hear it."
Karen McKenzie, Best Western Exhibition Park - Vancouver, British Columbia
"I am writing to you to tell you about the work I had done on my home and your workers who walked me through this process, step by step.
"My name is Karen and my home is located in Surrey. The first person I encountered was the telephone operator who sets up the appointments. I don't know what her name was but I found her to be efficient, professional and very friendly. The estimator called me and set up a time and we got together. I met Brian S. and it was his friendly, kind nature that set aside any doubts I had about the process. Brian was well informed about your products, the options open to me with regards to financing, product choices and how your program works. The vision that we created together exceeded even my best dreams. He was available to me by telephone at anytime to answer questions and liased with the project leader Stu Browning. Meeting Brian was a blessing. As a single woman with little male input into what is the safest and most cost effective way to do things I found his guidance indispensable.
"Stu B. was also a great help throughout this process. He came to my home and was friendly, funny and quite refreshing. I respected his professionalism and guidance, a great asset to your organization. He monitored the project from start to finish and was also always available to me to answer questions.
"Jason Dowie put up my gutters and was involved on the project in ways I'm not even sure of. I do know that I had to put the project off for a couple of weeks due to a broken water main and Jason gave me some advice on plumbing that I'm sure wasn't part of his job description. He went the extra mile to reassure me that everything would work out for the best and he was right.
"The labor force at it's best consisted of Steve Jones and his helper Chris Lambrecht. Two of the greatest guys I have met in a long time. Steve was in constant contact with me every step of the way to ensure the job was done exactly how I wanted it. Everyday they left the job site clean and safe. At the end of the project all the garbage was removed even some extra stuff I had piled up in preparation for the job.
"Your team of representatives for Quality Home Improvements is the best. People stop on the street to comment on how amazing my home looks. Thank you, thank you, thank you!!!!!!!!"
Karen - Surrey, British Columbia
"We have just completed our Vinyl-tek window installation with Quality Home Improvements and are extremely pleased with the results... I would not hesitate to recommend this product or Quality Home Improvements in the future and encourage you to give them serious considerations if you're thinking about window replacements or installation."
Inn on the Harbour - Victoria, British Columbia
"In February I called Quality Home Improvements for a quote on some windows. Tom Smith got back to me immediately with three reasonable quotes. After making my choice (Vinyltek) Tom wrote up my agreement with BC Hydro and I received my new windows within two weeks. The gentlemen who delivered and installed the windows (Alex and William) were very professional, efficient and friendly. My husband and I are both very impressed with how the windows look, the reduction of noise from outside and the fact that the house is noticeably less drafty. I would not hesitate to recommend Quality Home Improvements, Tom and his employees to anyone who is considering new windows."
Tracy Comber - Vancouver, British Columbia
